Nissan leads truck owner satisfaction in J.D. Power 2023 U.S. Customer Service Index (CSI) Study

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NASHVILLE, Tenn. – Nissan has been named No. 1 in satisfaction among truck brands in dealership service in the J.D. Power 2023 U.S. Customer Service Index (CSI) Study. This year’s study is based on responses from over 64,000 registered owners and lessees of model-year 2020 to 2022 vehicles. With a score of 886 out of 1,000 possible points, Nissan ranked highest among truck brands – 48 points above the segment average.

The J.D. Power 2023 U.S. Customer Service Index (CSI) Study, now in its 43rd year, measures satisfaction with service at franchised dealer or aftermarket service facilities for maintenance or repair work among owners and lessees of one- to three-year-old vehicles. Customers rated Nissan highest across all five of the study factors evaluated within the truck segment: Service Quality, Service Facility, Service Advisor, Service Initiation and Vehicle Pickup.

The 2023 model year Nissan truck lineup includes Frontier, the right-sized pickup that’s as convenient for everyday work in the city as it is thrilling for adventures in the great outdoors. With more than six decades of proven leadership backing it up, the 2023 Frontier helps enable adventure with 310 horsepower from its standard 3.8-liter direct injection V6 engine.

For those intending to spend more time away from pavement, the PRO-X and PRO-4X grades build upon the 2023 Frontier’s already impressive credentials with the addition of Bilstein off-road shock absorbers and 17-inch wheels with all-terrain tires. The PRO-4X also features an electronic locking rear differential and additional underbody skid plates for extra protection from rocks and other obstacles.

Find more information on the 2023 Nissan Frontier including specifications, fuel economy, pricing, photos and video, in the full press kit.

The 2023 Nissan TITAN checks the boxes for all the core values in any truck: power, capability, technology, safety features and reliability. TITAN is powered by Nissan’s 5.6-liter Endurance® V8 gasoline engine rated at 400 horsepower and 413 lb-ft of torque. Standard horsepower is the best in class1 for V8 powertrains (premium fuel required). Buyers who prioritize serious towing and hauling can step up to the 2023 TITAN XD, which combines the comfort and drivability of a light-duty truck with the towing confidence of a heavy-duty hauler.2

Helping provide added peace of mind, the 2023 TITAN comes standard with Nissan Safety Shield® 3603 technology. Safety Shield 360 includes Automatic Emergency Braking with Pedestrian Detection, Blind Spot Warning, Rear Cross Traffic Alert, Lane Departure Warning, High Beam Assist and Rear Automatic Braking.

Find more information on the 2023 Nissan TITAN including specifications, fuel economy, pricing, photos and video, in the full press kit.

For more information about our products, services and commitment to sustainable mobility, visit nissanusa.com. You can also follow us on FacebookInstagramTwitter and LinkedIn and see all our latest videos on YouTube.

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  1. Ward’s Segmentation (excluding EVs). 2023 TITAN vs. latest in-market Large Pickup Segment competitors. Horsepower figures based on Premium Fuel Only. Base models compared. Based on manufacturer websites.
  2. Towing & payload vary by configuration. See Nissan Towing Guide and Owner’s Manual for additional information. Always secure cargo.
  3. Nissan Safety Shield technologies can’t prevent all collisions or warn in all situations. See Owner’s Manual for important safety information.

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